Ruvos

The Customer

A provider of health IT services for both the public and private sectors—including public health agencies, hospitals, physician practices, and pharmaceutical companies—Ruvos’ offerings include cloud migration, project management, data integration, and cyber security. Established in 2004, the organization now serves multiple organizations in the U.S. and throughout the world.

The Challenge

Expensive, clunky, built on old technology, lacking a slick user interface, and not cloud ready—those are just a few of the ways Eduardo “Eddie” Gonzalez Loumiet, CEO, Ruvos, described the handful of integration engines for which his organization provided consulting, implementation, and support services when it first debuted.

“There were also some open source solutions,” said Gonzalez Loumiet, “that met some requirements of smaller organizations, but they weren’t user friendly for those who didn’t have a lot of integration experience. That proved problematic when we were bringing our clients’ users up to speed.”

Then, one day, one of Ruvos’ customers chose Rhapsody.

“The customer asked us to support it, to monitor its interfaces, and to develop around it,” said Gonzalez Loumiet.

However, since no one at Ruvos had had any experience with Rhapsody at the time, Gonzalez Loumiet and the Ruvos owners recognized that, if their organization was going to satisfy this client, Ruvos would have to make a significant investment in training.

“It would be a risk, we realized,” said Gonzalez Loumiet. “What if we invested in all of this training for just this one client? What if this was a novelty solution that would become irrelevant to the market in a few years?”

Download the Case Study to learn how Ruvos approached the challenge and the steps they took to implement the solution. 

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